Shipping policy

SHIPPING POLICY

Last updated: June 23, 2026

1. ORDER PROCESSING

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• Once your order has been processed, you will receive a confirmation email containing your tracking information.
• During periods of high demand or promotional periods, processing times may be slightly longer.

2. SHIPPING DESTINATION

SkinLabPURE currently ships to the following destination:

• 🇬🇧 United Kingdom

If your location is not available at checkout, please contact us at support@skinlabpure.com and we will do our best to assist you.

3. SHIPPING RATES AND DELIVERY TIMES

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather conditions, or carrier-related issues.

4. FREE SHIPPING

We offer free standard shipping on orders over £25 within the United Kingdom. This offer may be modified and will be clearly indicated at checkout.

5. ORDER TRACKING

• Once your order has been shipped, you will receive an email containing a tracking number.
• You can use this tracking number on our website, skinlabpure.com, or on the carrier's website to track your delivery.
• Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

6. CUSTOMS, DUTIES AND TAXES

• Orders shipped within the United Kingdom may be subject to applicable customs duties, import taxes, or other fees depending on the delivery location and applicable regulations.
• Any such charges are the customer's responsibility unless otherwise stated at checkout.
• SkinLabPURE has no control over customs procedures and cannot anticipate any potential additional charges.
• We recommend checking with the relevant UK customs authorities before placing an order if you have concerns about potential additional charges.

7. LOST, STOLEN OR DAMAGED PACKAGES

• If your package is lost or significantly delayed, please contact our team at support@skinlabpure.com with your order number. We will file a claim with the carrier.
• SkinLabPURE is not responsible for packages marked as delivered by the carrier but reported as missing. We recommend checking with your neighbors or your local delivery office.
• If your order arrives damaged, take photos immediately and contact us within 48–72 hours of delivery. We will arrange a replacement or refund depending on the circumstances.

8. INCORRECT ADDRESS

• Please make sure your shipping address is correct before placing your order.
• SkinLabPURE is not responsible for orders delivered to an incorrect address provided by the customer.
• If you notice an error in your address, contact us immediately at support@skinlabpure.com. We will do our best to correct it before shipment, but we cannot guarantee changes once the order has been processed.

9. UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, or an unclaimed package:

• We will contact you to arrange a reshipment, subject to additional shipping charges.
• If you choose not to have the order reshipped, we will refund the cost of the products only, excluding the original shipping charges.

10. CONTACT US

For any questions or concerns regarding your shipment, our team is available to assist you:

support@skinlabpure.com